Returns & Our Remake Promise

Personalized pieces are made just for you, so we can't accept returns or exchanges on them. But our promise is simple: if we make a mistake — a wrong name, a wrong finish, a defect, or damage in transit — we remake your piece and reship it free. Just send us a photo and your order number within 30 days of delivery. That's also why you approve the exact spelling before we start: once you've approved it, we engrave exactly what you approved.

How to request a remake

Contact us with a photo of the piece and your order number, and tell us what is wrong. If the error is ours, we will remake your piece and reship it free.

This policy replaces any default refund wording: personalized pieces cannot be returned or exchanged, but our free remake promise above applies when we make a mistake.